Description

Equestrian Sales Executive 

Full Time - Hybrid Working - Thurrock, Essex 

Description

Our client has more than 50 years of experience in horse insurance, more than 40 years of experience in funeral and private hire insurance, and decades more experience in other areas covering both business and personal. This year marks their 60th year of business.

This role, although hybrid working is allowed once probation is passed will be situated in their main office, based in South Ockendon, Essex, with around 130 employees. The key to their success is their continued ability to deliver the highest quality service to all their clients, with client retention at over 90%.

Key Responsibilites:

Client Satisfaction

·           Adherence to contracted performance standards for the business

·           Deliver a suite of business proposal, quotation and tender documents

·           Organise and attend external prospecting visits to Equestrian establishments

·           Ensure awareness by all staff of SLAs/service instructions

·           Complaint resolution

·           Supporting Equestrian Business Team

·           Cross sell products and identify clients have satisfactory cover

New Business Sales

·           Pro-actively promote the business to obtain leads and new business

·           Undertake clear fact finding to identify clients’ needs and match to the appropriate product

·           Target driven approach and working to achieve KPI

·           Assist with the development of the Equestrian Association part of their business, including external client visits.

·           Promote and quote products at events and attend trade stands (Your Horse Live, Trailblazers etc)

Agents

·           Maintain and build relationships with agents to obtain further business over and above the current placed business

·           Actively call and negotiate further business opportunities

Compliance

·           Adherence to Internal Procedures and Processes in order to fully satisfy all Regulatory Requirements and ensure that all and/or Errors and Omissions are reported to the Compliance department

·           Adherence to reporting procedures for both Internal and External Clients.

·           Adherence and support the culture of Regulatory Compliance and ensure all processes and activities are specified to comply with FCA and any other regulatory body

·           Have a solid understanding and achieve a level of competency on the schemes they offer.

General

·           Have an in-depth knowledge of the business and its products

·           Ensure computer records are accurate and in accordance with company guidelines and procedures

·           Ensure that your CPD is actively maintained through various learning methods and record accurately

·           Continue own personal progress in Chartered Insurance Institute exams

Skill Requirements:

·           Insurance experience preferred but not essential 

·           Equestrian knowledge is a must

·           Strong interpersonal, numeracy and organisational skills - ability to influence external customers and internal stakeholders and are self- motivated and confident in presenting and talking to people

·           Tenacity and a passion for delivering outstanding customer service

·           Strong communication & presentation skills

·           An ambitious nature with the drive to achieve and exceed targets

·           Self-motivation, with the ability to work autonomously using your time effectively and planning efficiently 

Package

• £21,000 - £23,500 depending on experience. 
• Hybrid working following probation 
• Must be able to work an occasional saturday 9am - 12pm (one in six ratio currently)